Privacy Policy

NP Estates values your privacy, and we are committed to compliance with applicable data privacy and security requirements in Gibraltar, including but not limited to the Data Protection Act 2004 (“DPA”).

COLLECTION AND USE OF PERSONAL DATA

We collect personal data that you choose to provide to us, which means any information relating to you as a data subject (“Personal Data”). If you choose not to provide certain information, we may not be able to provide you with some services and you may not be able to participate in some of the activities on our website.

We will not use your Personal Data in a manner that is incompatible with the purpose for which it was originally collected without your consent. NP Estates processes Personal Data for specific, limited, and legitimate business purposes. As the data controller, we may directly or through our service providers or agents process your Personal Data for such purposes which may include, but are not limited to:

  1. providing you with information about us and our range of services;
  2. to identify you as a client of NP Estates, so we may personalise and improve your experience and respond to requests that you make, or to aid us in serving you better;
  3. compliance with any requirement imposed by applicable law or by an order of a court or competent governmental or regulatory authority;
  4. to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity;
  5. management of enquiries and complaints;
  6. to operate, maintain, and improve the services you may request from us such as chartered surveys, property management, property sales and lettings and other such services relating to our business in the real estate sector;
  7. resolving any disputes with you;
  8. to send you surveys, promotional communications about our products and services, or to solicit your feedback with your permission, otherwise known as “direct marketing”;
  9. producing summary information for statistical, regulatory and audit purposes; and/or
  10. any other reasonable purposes in accordance with applicable law.

DISCLOSURE/SHARING OF PERSONAL DATA

We will not share, sell or distribute any of the information you provide to us without your consent, except as described in this Privacy Policy. We will not use your information for purposes other than that for which it was originally collected without your consent. The information provided to NP Estates will be available to NP Estates, as well as to affiliated companies within the NP Estates group who act for us for the purposes set out in this Privacy Policy and who are subject to this Privacy Policy.

NP Estates may share your information with external third parties, such as vendors, consultants and other service providers who are performing certain services on behalf of NP Estates. Such third parties have access to Personal Data solely for the purposes of performing the services specified in the applicable service contract, and not for any other purpose. NP Estates requires these third parties to undertake security measures consistent with the protections specified in this Privacy Policy.

NP Estates may be required to disclose your Personal Data and/or certain other information about you to the extent required by applicable law or by an order of a court or competent governmental or regulatory authority. If you enter into a contract with NP Estates for the provision of any of our services, you expressly agree and consent to your Personal Data being disclosed to third parties to any extent required for the purposes of compliance with applicable law.

If our business enters into a joint venture with or is merged with another business entity, your information may be disclosed to our new business partners.

We are currently working in partnership with Gibson Gale Limited (“Gibson Gale”), who provide chartered surveying services including but not limited to valuations, property services, lease renewals, new build snagging, property searches and acquisitions, and sales. We may need to transfer your data to Gibson Gale so they may perform such services on our behalf, and we require Gibson Gale to maintain a standard of data security equivalent to the one maintained by NP Estates. Both NP Estates and Gibson Gale have qualified professionals acting as chartered surveyors registered with the Royal Institution of Chartered Surveyors (“RICS”).

DATA SECURITY

We use reasonable physical, electronic, and procedural safeguards to protect the personal information that we obtain from you from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. Please note that we are not responsible for the security of any data you are transmitting over the Internet, or any data you are storing, posting, or providing directly to a third party’s website, which is governed by that party’s policies. Please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

YOUR RIGHTS

Under the DPA you have a right to access your Personal Data held by us, and it is your responsibility to inform us of any changes to your Personal Data to ensure such data remains accurate.

You may review, update, correct or delete the Personal Data associated with you. If you wish to review, update, correct or delete your Personal Data, you can contact us on the details below. NP Estates will take steps to modify or delete your Personal Data as soon as is practical, but some information may remain in archived/backup copies for our records or as otherwise required by law. Upon termination of our agreement(s) with you, we will retain all Personal Data only as long as necessary for to fulfil our obligations in connection with the services and for any period of time necessary to comply with applicable law, including any applicable statutory limitation periods.

RIGHT TO OBJECT TO DIRECT MARKETING: You also have a right to object to your Personal Data being processed for the purposes of direct marketing. You may exercise this right at any time by contacting us on the details below.

WEBSITE USE

We use non-identifying information collected on our Web Site in the aggregate to better understand your use of the Web Site and to enhance your enjoyment and experience. For example, we may use the information to improve the design and content of our Web Site or to analyse the programs and services that we offer.

We use online tools such as cookies for this purpose. For more information please read our Cookie Policy,

CONTACT INFORMATION

NP Estates is the data controller in relation to processing of your data pursuant to this Privacy Policy. References to ‘NP Estates’ in this Privacy Policy are to NP Estates Limited. NP Estates welcomes your comments or questions regarding this Privacy Policy. Please e-mail us at info@npestates.com or contact us at the following address or phone number:

NP Estates Limited
The Old Bank
17-21 Cannon Lane
PO. Box 1418
Gibraltar

(+350) 200 48532